We want you to be completely happy with your purchase. If something isn't right, we're here to help.
Eligibility for Refunds & Returns
- Items may be returned within 7 days of pickup.
- Products must be unused, in their original packaging, and in the same condition as when picked up.
- Perishable goods (such as fresh produce) or personal care items cannot be returned unless damaged or incorrect upon pickup.
How to Request a Refund or Return
- Contact our team by phone, email, or through our website within 7 days of pickup.
- Provide your order number, reason for return, and clear photos if the product is damaged or incorrect.
- Our support staff will guide you through the next steps.
Refund Process
- Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
- Approved refunds will be processed promptly using your original payment method, unless otherwise arranged.
- Please allow up to 7 business days for the refund to appear, depending on your payment provider.
Items Not Eligible for Refund
- Items returned after 7 days from pickup.
- Goods that are used, opened, or not in their original packaging.
- Perishable goods or custom items, except in cases of error or defect.
Exchanges
If you'd like to exchange an item for a different size, variant, or product, let us know during your return request. We'll do our best to accommodate, subject to availability.
Questions?
Our customer care team is always ready to assist.
Email: contact@jessaravital.life
Phone: +63 997 286 7338